If you have a tracking number and you see that your order is not moving in its transit to you, or your tracking number says your order is delivered but you have not received the package you may file a claim with China Post or the courier we shipped with. Please contact our support team they can help you with this process.
All claims are customers' responsibility with the carrier. We do not issue refunds when orders are lost in transit. We recommend choosing a shipping method that includes insurance.